Our fertility clinic is where life begins and we are with you every step of your fertility journey.
Here you’ll find further reading and support videos to explain treatments that may have been recommended by your fertility team.
There are two versions of our journey planner that provide details about the different fertility treatment options, both are designed to help you make informed decisions about your treatment.
Your nursing team will guide you, but if you’re not sure which journey planner is relevant for you or if you have questions along the way please contact us and ask our Repromed staff at any time.
An add-on is defined as a treatment or technique that is offered as an optional extra to routine fertility treatments.
Our specialists prudently recommend particular add-ons with a transparent explanation of the potential benefits, and most importantly, the quality and certainty of scientific evidence that exists in the literature.
At Repromed it is important that we ensure you are aware of your rights when you come through for consultation and treatment. As part of our commitment to patient-centred care we want you to know, it is your right to have an advocate with you or to act on your behalf at any time you attend Repromed.
An advocate can be anyone you trust to support you through your journey at Repromed.
Advocates can provide independent support for you in a variety of ways. They can:
Ka whakanuia e matou ngā hiahia hauora, haua hoki, ngā tikanga, uaratanga i roto i te ahua manaaki, me e tautuhi ana koe he Māori. We are committed to providing Māori clients a service that respects Māori customs and values in a way that is respectful and compassionate.
Ka tautoko matou ngā tika a Māori kia whai wahanga mo whanau, hapu, me iwi i roto i ngā ahuatanga katoa e pa ana ki te whakaora me te tohutohu hoki. We support the provision of services to and for Māori, involving their families and tribe.
Mehemea he hiahia au e pa ana ki ngā tikanga Māori, tikanga wairua mo te whakawteatanga o nga kakano, heki, tatea, kikokiko whakawhanau ranei, kia horo te whakapa atu ki nga kaimahi o Repromed. If you would like to access our service following Māori customs and spiritual practices, please speak with the staff at Repromed.
Ka manakohia te urunga mai o Kaumatua / Kuia. We will seek the assistance of elders (male and female).
Hei awhina i a Repromed ki te whakapumau tautoko kia ahei tonu a Māori ki a ratou tikanga i te wa e whiwhi ana i ngā umanga whakakikiri, e inoi ana a Repromed kia horo te korero atu ki a ratou kaimahi mo ngā tikanga / mahi-a-whanau / taha wairua / te taiao / taha tinana / me te taha hinengaro. To support Repromed in developing their cultural practices with regards to Māori custom, Repromed encourages all its staff to be aware and seek guidance in matters of Māori customs, family relationships, spirituality, environmental issues, physical and emotional wellbeing.
As a Repromed client, you’ll be allocated a unique client identification number. This number is used to check client identity at every treatment step using our approved and accredited cross-witnessing procedure.
It is a regulatory requirement that we check your identity during contact times with Repromed. For that reason, you’ll be asked to provide proof of identity (usually full name and address or date of birth) particularly prior to:
The medical, nursing and embryology staff complete identity checks when procedures involve your eggs, sperm, or embryos. All procedures involve checking by two clinic staff members who must sign for the identification.
We will ask if we can take a photograph of you for our electronic record system. One of our critical responsibilities during your treatment is for us to be certain of the identity and ownership of eggs, sperm, and embryos that you entrust to our care. To enable this to be as accurate as possible, we constantly cross-check and formally witness your identity and those of your sperm, eggs, and embryos. Photographs help to protect your privacy as they assist us with identifying you in waiting rooms.
All clients are required to provide verification of their signature on their registration form, using photo ID, which is either passport or driver’s licence. Our Administration staff carry out this signature verification at the time of your first appointment. The verified signatures can be used as a reference in cases where one of the partners signs a treatment consent form, not in the presence of a Repromed staff member.
In order to provide assisted reproductive technology treatment to our clients, we’re required to collect personal information from clients and other people associated with the client’s healthcare for a variety of purposes. This information is used and disclosed for purposes directly related to a client’s treatment. The typical circumstances in which Repromed will use and disclose a client’s health information are as follows:
We have implemented a number of policies and procedures to ensure that it complies with privacy legislation. Both partners (where applicable) will be requested to sign Privacy Consents. This consent allows the clients to add conditions regarding their privacy requirement if required.
Your feedback regarding our service is extremely important to us, so we’ve developed a client feedback system that manages any compliments, complaints, and suggestions for improvement.
We are committed to providing personalised care and services for all our clients in a comfortable and supportive environment. Our Continuous Improvement Programme includes the following feedback methods to help us to carry out this vision:
Client feedback and complaints are recorded in our Quality Management System by the Quality Team. All feedback is continuously reviewed with recommended improvements implemented. If a client makes a complaint, they will not be disadvantaged nor have their service compromised as a result of the complaint.
All clients are informed of the Code of Consumer Rights and the Health and Disability Commissioner (HDC). If you aren’t satisfied with the Repromed feedback system and have further concerns, you may wish to follow the Health and Disability Commissioner complaint process found on the HDC website here.
During your time at Repromed you may be asked to participate in research trials. Please be assured that you have every right to say no without any compromise to your treatment. If you do participate, either for your own benefit or to help others in the future, you are entitled to ask any questions you wish about the study or to withdraw from the study at any time.
If you do take part in a study, it will be one that is approved by ECART (Ethics Committee on Assisted Reproductive Technologies). Research is vital to new knowledge within Repromed, so please consider taking part in a study if requested.
Megan leads the nursing team through the continually changing face of IVF. She works in a multidisciplinary team, providing the essential organization between the doctors and laboratory and ensuring communication between all departments.
Megan started her IVF nursing career in the United Kingdom, working in two large London clinic’s before returning to New Zealand. She is also the Secretary of Fertility Nurses of Australasia.