COVID-19 Alert Level 4 – 20th August 2021

Kia ora,

You will be aware from our Alert Level 4 lockdown update on Wednesday 18th August, that again COVID-19 has unfortunately impacted on our ability to provide a full fertility service at this time.  For people who were currently undergoing treatment at the time of lockdown, we remain committed to completing them with some exceptions and conditions outlined below.

Because this COVID-19 Delta variant of the virus is providing us with much greater risks than the first level 4 lockdown of April 2020, we are having to monitor the situation on a daily basis and base our service delivery on the most current information at hand.

Today we based our risk analysis for clients and staff on the information provided by the Government announcement and the Ministry of Health. Given the rate of new Delta cases being reported and the increasing casual contacts from places of interest, we have made a decision to pause Day – 1 book-on’s for the foreseeable future or until we revert to Level 3.  We are confident this is the most responsible action, to ensure the safety of our Repromed community and support the collective efforts of New Zealanders to contain this pandemic.

We are very mindful that this decision will be distressing news for many of our clients who were hoping to start treatment this month and our hearts go out to them at this challenging time.

In the meantime, we are grateful for our understanding clients and to our amazing committed staff who are turning up each day to enable the completion of all the current cycles.  We appreciate the manner in which they keep adapting to all the new challenges that COVID-19 keeps throwing at us.

Please find below a summary of the services we are currently delivering:

If you have started treatment

If you have started taking ovarian stimulation or progesterone medication (e.g Puregon, Gonal F, Menopur, Elonva, or have been given a date to start Utrogestan or Crinone), Repromed WILL complete the following treatments:

  • IVF / ICSI
  • Frozen Embryo Transfer (FET), for manufactured cycles

Your nursing team will be in touch to discuss any changes to protocol with you personally. We are committed to doing all we can.

Please note that some of the Labtest Collection Centres have closed during Alert Level 4.  We recommend that before go to your usual blood collection centre, you check online for the best locations . Please follow this link.

If you have not yet started treatment

We unfortunately will not be able to start any new treatments including IVF, ICSI, PGT, FET, IUI, DI and OI.  This has been a difficult decision to make, but we firmly believe that given the significant risks to our clients and staff, this is the right thing to do at this time. Please keep checking our website regularly for any change to this position and when we can take our finger off the pause button for new treatments.  Email the nurses on if you have any questions about the process for pausing your book-on.

Support counselling

We know this is a challenging time for everyone, particularly if you are managing fertility uncertainty or timing concerns.  Our advice is to not hesitate to contact one of our wonderful counsellors, Helen or Lani, if you need a support call or Zoom session.   They have a wealth of knowledge, compassion and advice to offer you.

Please mail  and our counsellors will contact you as soon as possible.

New client consultations and new treatments

Anyone that is currently booked in for a consultation (including counselling and reviews), will be able to have this appointment via phone or Zoom.

Public funding

As always, with Repromed there is no difference between private and public treatments.


For pregnant clients and those due to have a pregnancy test, you will be contacted by the nurses to prepare a plan for further monitoring.  We understand that those that are pregnant will likely feel anxious about their own health and that of their unborn baby.  For the most up to date advice and reassurance regarding safety, click here for some information from The Royal Australian and NZ College of Obstetricians and Gynaecologists.

Contacting us

Current clients, please allow us time to get in touch with you to advise of next steps.

If you have any queries, please email  and our team are available 8:30am – 4pm weekdays.

Our medical staff are available after hours for urgent advice – their contact phone numbers are on our After hours telephone message (09 524 1232).


Thank you for your understanding and please know that we are here to support you.


Nga mihi nui,

Guy Gudex

Medical Director