COVID-19 update 25th March

Kia Ora all,

We wanted to provide an update, further to the information provided yesterday about how COVID-19 is impacting us all  (you can see the previous communication on our website page here).

Current clients

Every client that is currently booked for treatment at Repromed has now been contacted by our nursing team to discuss next steps and associated refunds.  We are sorry for those of you that had to learn this news via email due to poor phone coverage after the government announcement yesterday, but we wanted to get in touch as soon as possible.

It is with much sadness that we have had to cancel treatments that have already started.  We want you to know that Repromed is following the District Health Board’s directive to us which is to complete treatment this week.  Our team are passionately doing their best to manage each individual client’s needs, while managing the health risks for themselves, their families, our team and the health system.  But we are very aware that by us following the direction given, it is hugely upsetting for our clients.

For those who have started treatment and urgently need medical advice from their doctor, we have a list of contacts on our Contact Us page.  Please click here to view.

New treatments

Unfortunately we are not able to start new treatment cycles as this is not considered medically necessary in the COVID-19 level 4 alert status.  There will be no further treatment cycles initiated at this time.  If you were planning on starting treatment, please email to check the status.  We will regularly update our website and Facebook page with further information about timelines for resuming service, following advice from the government.

For current clients and those booked in for upcoming treatment, our nursing team are available on email to give guidance and answer any questions that you may have between 9am and 4pm weekdays. Please email .

Public funding

All publically funded patients are at this time on hold for orientations and treatment until further notice and we are waiting further advice from the Northern Region Fertility Services regarding next steps for these clients.  We will update you as soon as we have confirmation.


We’re committed to continuing consultations with our doctors via phone and skype consultations.  If you need to make or change an appointment, please contact .


For pregnant clients and those due to have a pregnancy test, you will be contacted by the nurses to prepare a plan for further monitoring.  We understand that those that are pregnant will likely feel anxious about their own health and that of their unborn baby.  For the most up to date advice and reassurance regarding safety, click here for some information from The Royal Australian and NZ College of Obstetricians and Gynaecologists.

Support counselling

We know this is a challenging time for everyone, particularly if you are managing fertility uncertainty or timing concerns.  If you would like to speak with one of our counsellors, we would like to arrange a support call over the phone.  Please email and a counsellor will contact you as soon as possible.

Thank you for your understanding, we are here to support you through this difficult time as much as we can.


Nga mihi nui.

Guy Gudex

Medical Director