Our COVID-19 protocol – Effective 13th September 2022

Updated Monday 21st August 2023

Kia ora,

Following the removal of the COVID-19 protective framework, we have revised our COVID-19 guidelines.

We’re pleased to be returning to normality and our new protocol provides a balance of providing our important personalised care, with appropriate safety measures in place to help protect clients and staff.

Key highlights

  • Masks – are no longer required to be worn in-clinic, however masks will be available at our reception if you choose to wear one.
  • Rapid Antigen Tests – RATs are not required prior to visiting the clinic, but please reschedule if you have COVID-19 or flu symptoms.
  • Support person / partners – you are welcome to bring your support person with you.
  • Doctor consultations – we encourage face-to-face for all consultations (especially prior to treatment), Zoom or phone calls are still available for convenience.
  • Sperm sample production – IVF samples can be done in our clinic, sperm analysis (SA) and IUI samples can be done at home.


Keeping our clinic safe

In order to keep our clinic running smoothly, please do not visit if you have cold or flu-like symptoms.  This includes: runny nose, sore throat, headache, fatigue, sneezing, persistent cough, hoarse voice, chills, muscle aches, fever, dizziness, altered smell, sore eyes, chest pain and swollen glands.

If you have any of the above symptoms, get tested immediately – the sooner you can be diagnosed, the quicker your treatment can continue.

Enhanced hygiene practices remain in place – our team will be sanitising shared spaces and equipment between use, and hand sanitiser is available and encouraged.


For clients who have tested positive for COVID-19

Our policy to optimise cycle outcome and safety, is to wait a minimum of two weeks and be in good health before booking on for an IVF/ICSI cycle. This may vary depending on the cycle type, e.g. long down regulation or oestrogen priming, therefore please call our nurses for clarification.

For OI, IUI and FET cycles, a minimum of two weeks wait and being in good health, are requirements before booking on. A sperm test is recommended for individuals planning an IVF cycle and have suffered an elevated temperature/fever as part of their COVID-19 symptoms, to check sperm quality has not been affected.


COVID-19 and the vaccination

Our advice is to follow the most up to date recommendations from The Royal Australian and NZ College of Obstetricians and Gynaecologists, which is that the COVID vaccination is safe and recommended during pregnancy. Read our vaccine guidelines here.



There are still worldwide delays in freighting, manufacturing and delivery of fertility drugs and IVF consumables.

Repromed has robust processes in place to mitigate the risk of shortages, but all clients do need to be aware that there continues to be a small risk of treatment cancellation while COVID disruptions are still present.


Personal and wellbeing support

We know this is a challenging time for everyone and wanted to remind you that most treatments include at least one counselling session. Our wonderful counsellors have a wealth of knowledge, compassion and advice to offer you and are here if you would like support. Please email  and a counsellor will contact you as soon as possible to book your session.

Thank you for your patience and understanding as we have navigated together the required changes to our practices. For any queries, please email  and our team will be happy to help.

Kia kaha, we are here to support you.

Dr Devashana Gupta

Medical Director

Megan Black

Nurse Manager


Megan leads the nursing team through the continually changing face of IVF. She works in a multidisciplinary team, providing the essential organization between the doctors and laboratory and ensuring communication between all departments.

Megan started her IVF nursing career in the United Kingdom, working in two large London clinic’s before returning to New Zealand. She is also the Secretary of Fertility Nurses of Australasia.

I love working with people and see nursing as a vocation, not a job. I usually spend my downtime absorbed in a good book and planning my next travel adventure.